- Joined
- 11 Jan 2004
- Messages
- 44,059
- Reaction score
- 2,912
- Country
Normally go to another branch of PH. In fact, I've been to several, they've been OK.
We booked a meal there for our 9 yo's birthday party the other night. We asked them to provide a cake and balloons.
They did neither. Luckily, as I wanted it to be a surprise, I had not told him about either of them. But we were disapponted nonetheless.
So, I look into a complaint. Find the PH US site which invites you to register a complaint. I selected UK from the drop-down, to find myself redirected to the UK site, but the home page, not the complaints or contact us page. When I clicked contact us, I got a 404....
There is absolutely no way to complain about PH. I suppose that's one way to have 100% satisfied customers: have no system in place to receive complaints.
We booked a meal there for our 9 yo's birthday party the other night. We asked them to provide a cake and balloons.
They did neither. Luckily, as I wanted it to be a surprise, I had not told him about either of them. But we were disapponted nonetheless.
So, I look into a complaint. Find the PH US site which invites you to register a complaint. I selected UK from the drop-down, to find myself redirected to the UK site, but the home page, not the complaints or contact us page. When I clicked contact us, I got a 404....
There is absolutely no way to complain about PH. I suppose that's one way to have 100% satisfied customers: have no system in place to receive complaints.