We have moved into a apartment and have started to use the alarm. But the exit volume is very very loud and lasts 30 seconds. Our neighbours will not be amused. I have checked the manual but there is no way it can be adjusted by the user. We have tried to contact the name on the 9930 panel - I assume the installer but the line is dead. Alarm installed approx. 12 years ago. On checking the internet I have found that you require an engineer code Number 45 to adjust volume - I have tried the default 7890 but it is invalid. How do I get engineer code!