Siemens IQ1434 - leaky door seal

[iansmith]

In a rush to get the washing in, a sock was left partially in the door. Once the machine started it twisted the sock into a knot and this appears to have permanently damaged the door seal, which now leaks.

The machine is on a 10 yr warranty and we have had it 4 months.

The dilemma - do I try to fix it myself and risk invalidating the warranty, or do I cough up and pay to have Mr Siemens fix it?

If I do attempt it myself, how easy is it to do (there are no instructions provided).

Any advice gratefully received.

Thanks,

Ian

 

[masona]

Why not ring the Siemens warranty and see what they say, you never know they may do it for you under the warranty, worth a phone call I think.
It could be a design faults which shouldn't have happen maybe ????

 

[iansmith]

I have been looking at the route since posting. I seem to have to book a repair with BSH who then they come out, fix it and then decide if it is a warranty repair.

I'll try calling them and see what they say.