Sim error

[anobium]

My wifes mobile comes up with the above message and will only let her make emergency calls .
I have removed the sim card cleaned it and still nothing happens.
When I ring from my mobile to her mobile the number is not recognised.
Now she hardly uses it, in fact when I bought it about 30 months ago there was £20 credit on the phone.
Even now there is still about £12 credit left.
Is it possible that it has been disconnected by the server because of lack of use and if so can I reconnect.
She only needs it for emergencies.

 

[notb665]

Is it possible that it has been disconnected by the server because of lack of use and if so can I reconnect.
She only needs it for emergencies.

Yes, ring the server!

 

[anobium]

Yes, ring the server!

Did that.
Automated answering service which gave me an unblocking code number to put in.
But the phone will not let me put in anything.

 

[securespark]

Which handset is it? And which provider?

You need to talk to a human being really.

Often, if you don't use the phone for long periods, it will get cut off & you have to reconnect. Often there will be a charge & you may lose your number.

My missus was on T Mobile with 10 quids worth of credit & she did not use it, so they cut her off. I ring up asking for it to be re-instated. Certainly sir, but we need payment of £20.00 first.

So let me get this right, you've got £10 credit of mine, but I can't use it unless I give you £20?

Daylight robbery.

End result, she is now with Virgin, we can talk to each other cheaper & if she does not use her phone, it will get re-instated for free & she keeps her credit.

 

[Thermo]

i take it youve asked them to send a cheque for the £10 to you as well?

 

[securespark]

Nope. They have refused to free up that credit unless they are paid a fee to reinstate her old sim card.

So I told them they were a bunch of robbers, and that they have lost a customer to another network.

Which they haven't, as it turned out, as Virgin piggyback off T -Mobile anyway.