SMEG cooker failure

Joined
5 May 2011
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Location
London
Country
United Kingdom
Big problem with SMEG cooker. Inner lining has split along bottom. It's only 5 years old but SMEG seem to think I should pay half towards a new one!! Has anyone else had similar problem. It's odd that SMEG should offer anything if they think it's not a manufacturing fault but the SMEG recommended engineer politely informed us that the GAS inlet pipe was at risk of combustion due to the external heat venting. HELP!!
 
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DO NOT use an oven with a split mantle :eek: Get it repaired by a qualified engineer or scrap it & get a new one installed.
 
Thanks Zipper, couldn't believe the amount of heat these things pump out the back when they fail!
 
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To be honest if they offered to pay half you could probably squeeze a little more out of it. But money isn't the issue here....safety is. Changing an oven mantle is a BIG (& costly) job. Put the oven out of bounds & enter into dialogue with Smeg. It is in their interest to have satisfied customers, companies don't like bad PR. Health & safety first...money comes a poor second!
 

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