We are having trouble with the grey water backing up into the grease trap.
We cannot find the soakaway! Plans only show the grease trap.
Last year we had work done with most of the garden dug up because of water coming into the cellar. New pipes were put in.
Here lies my question. The contractors invoice states:
'Reinstate Soakaway for grey water'.
Are we wrong in assuming from that ,that he will have dealt with all pipes leading from the grease trap to the soakaway ie; he will know where the soakaway is, and if he has 're-instated it' everything should be in working order. Thus, with a 10 year guarantee on his work, is this something that we can go back to him with saying that there is still a problem which would then be under guarantee and his responsibility or are we wrong and we have a problem.
We have already had this guy back to tell him about the problem - which he says is nothing to do with his remit - and ask him where the soakaway is. He wasn't sure where it was and pointed to an area where he thought it would be. My husband has dug down 1mx1mx1m and all there was was some slate with polythene underneath then nothing and can't find any pipes. The contractor had all this area dug up last September.
Would really appreciate knowing asap what 'Re-instate Soakaway for grey water' actually entails.
Thanks in advance
Heather22
We cannot find the soakaway! Plans only show the grease trap.
Last year we had work done with most of the garden dug up because of water coming into the cellar. New pipes were put in.
Here lies my question. The contractors invoice states:
'Reinstate Soakaway for grey water'.
Are we wrong in assuming from that ,that he will have dealt with all pipes leading from the grease trap to the soakaway ie; he will know where the soakaway is, and if he has 're-instated it' everything should be in working order. Thus, with a 10 year guarantee on his work, is this something that we can go back to him with saying that there is still a problem which would then be under guarantee and his responsibility or are we wrong and we have a problem.
We have already had this guy back to tell him about the problem - which he says is nothing to do with his remit - and ask him where the soakaway is. He wasn't sure where it was and pointed to an area where he thought it would be. My husband has dug down 1mx1mx1m and all there was was some slate with polythene underneath then nothing and can't find any pipes. The contractor had all this area dug up last September.
Would really appreciate knowing asap what 'Re-instate Soakaway for grey water' actually entails.
Thanks in advance
Heather22