SPAM

[AndrewSchofield]

Recently I am getting told that e-mails i am sending are being flagged up as SPAM and are in some cases are being diverted away from the recipients Inbox.

What could be causing this? Is it a virus?

We've got an outgoing e-mail scanner but its not picking up anything?

Thanks in advance for any help/advice!

 

[ericmark]

If you send emails to too many people some programs will ID it as SPAM.

 

[AndrewSchofield]

Do you mean if I send a single e-mail to multiple recipients? Or if I just generally send too many e-mails to too many different people?

I do send some 'group' e-mails on a regularly basis but only one or two a week and they aren't particularly the ones which are getting marked up as spam?

 

[JohnD]

Recently I am getting told

who by? Will they tell you what warning message their spam detector shows?

ask them to return one of these mails so you can have a look at it

maybe people have added you to their spam list, maybe you have invisible text or concealed links in your mails?

 

[AndrewSchofield]

Hi John,

'something' simply adds ***[SPAM]*** to the start of the subject of my e-mail. If someone replies to my e-mail they come back with this in the subject line and some people have told me they've found my e-mails in their deleted items folder rather than their inbox. We've also had some people say they haven't recieved my e-mails which I presume is linked to the same problem?

 

[Diyisfun]

I get emails from people on my safe list, then for no reason they come in as spam.

 

[JohnD]

what internet security packages have you got on your PC?

if you look at the "sent messages" do they say "spam" on them?

it might be a spam detector in the ISP mail server (don't know about them)

do you sell Viagra or bodily enlargement devices?

Do you send boring messages that might make people block you?

If i look at "Properties" "Details" "Source" of the messages in my Norton Antispam folder, they include lines like:

"X-NAS-BWL: No match found for '[email protected]' (159 addresses, 0 domains)
X-NAS-AutoBlock-Code: 4
X-NAS-AutoBlock-Description: Always block emails that contain invisible or nearly invisible text
Subject: [Norton AntiSpam] your travel with ldlines
X-NAS-Classification: 1
X-NAS-MessageID: 10435
X-NAS-Validation: {C850D2E0-B984-4B85-BA9B-C96EB7109364}"

 

[AndrewSchofield]

John,

I've got AVG which includes an outgoing e-mail scanner and our incoming e-mails are processed and scanned by the person who hosts our website.

Messages do not show the ***[SPAM]*** message in my Sent Items folder?

Might contact our ISP and the guy who hosts the domain - see if they can shed any light?

I'm not in the market for drugs or enlargement tools!

Yes, I probably do send boring messages but no one has told me they've blocked me intentionally?

After that you lost me!! Get the 'Properties' ' Details' ' Source' bit - but should i understand the lines you've copied? Doesn't mean much to me?

 

[JohnD]

they are just expanatory lines added by Norton - so "Always block emails that contain invisible or nearly invisible text " is the rule why it was blocked

 

[AndrewSchofield]

Ahh - I see what you mean now. That's not working though as it isn't my Spam filter that's filtering them out so - I wonder if I e-mail myself it'll get tagged as SPAM?

Will try that!

 

[JohnD]

if you get your spam recipients to copy the details for you they may show what the trouble is.

 

[AndrewSchofield]

I've tried sending myself and e-mail, sent to a colleague and sent to an alternative address and none are getting flagged up as SPAM so it must be people with very strict SPAM filters. Our e-mails appear to be filtered by SpamAssasin.

Guess i'll have to wait until the next time someone tells me i've been flagged as SPAM and then get them to copy and paste the source info back to me, see if that reveals anything.

Thanks for you help so far........