Steam shower unit, water pouring out of steam outlet ????

[boxbrownie]

Not sure whats going on but I connected up a steam shower yesterday (Villeroy & Boch) and when opening the water valve (cold side) I heard the steam generator filling and then water just poured from the steam outlet......no steam of course as I had not even activated the steam function, but its was connected electrically and turned on.

Help please?

 

[calorific]

What do the manufacturers say?

 

[boxbrownie]

They say it is not supported anymore as the original suppliers of the steam unit went bust!

 

[calorific]

That's helpful of them I take it the installation instructions doesn;t say anything about priming the unit?
Have you tried turning on the steam function? It may close the valve to the desired setting (i.e. closed ) and it was initially left open as a factory default

 

[boxbrownie]

Nothing in the instructions fault finding, just an explanation of an error code if there is no water flowing to the unit, nothing about too much!

I did try turning the unit on and switiching the steam function on but it kept flowing so turned it off smartish. I assumed there is a solenoid valve or something inside so tonight I will take it all off again and have a squint inside, maybe if its just a sticking valve I can "jiggle" it back to life.

I was just hoping somebody here may have experience of this unit before, I have once again emailed V&B technical but honestly do not hold out for much.

 

[calorific]

Well good luck with it anyway and hope it's something simple