Hi all
I was asked by a customer to install a tv booster splitter in there loft. The customer supplied the booster which seemed a cheap make. I installed it in the loft and supplied it via a fused spur from the smoke detector circuit. Due to the lighting loop being wired at the switches.
Sent the invoice and all was well (it does also state on my invoice that I provide no warranty for faulty parts supplied by the customer)
I have been back today to install a CCTV camera for the customer.
I turn up to be told by the customer that the tv booster failed and they have brought and installed a new one. I stated that I don't offer any warranty on parts supplied by them as stated on my invoice. Customer just said its fine he sorted it.
So when I was up in the loft I noticed that he has removed the spur I installed and fitted a old metal clad socket to the plastic back box and plugged the booster in. Then just dumped it on top of the insulation. I had put a wooden board on the beam and screwed the other booster to that.
Sorry for the long winded post but just wanted your opinions on what I should do?
Do I just ignore the customers rough work and the fact the is now a socket on the lighting circuit ?
Or do I re install the spur and spend some time putting it back together.
Or tell the customer that his work needs rectifying ?
I have tested it and filled out the certificate for the work.
How would you deal with this ? suggestions welcome
Cheers
G.T.S
I was asked by a customer to install a tv booster splitter in there loft. The customer supplied the booster which seemed a cheap make. I installed it in the loft and supplied it via a fused spur from the smoke detector circuit. Due to the lighting loop being wired at the switches.
Sent the invoice and all was well (it does also state on my invoice that I provide no warranty for faulty parts supplied by the customer)
I have been back today to install a CCTV camera for the customer.
I turn up to be told by the customer that the tv booster failed and they have brought and installed a new one. I stated that I don't offer any warranty on parts supplied by them as stated on my invoice. Customer just said its fine he sorted it.
So when I was up in the loft I noticed that he has removed the spur I installed and fitted a old metal clad socket to the plastic back box and plugged the booster in. Then just dumped it on top of the insulation. I had put a wooden board on the beam and screwed the other booster to that.
Sorry for the long winded post but just wanted your opinions on what I should do?
Do I just ignore the customers rough work and the fact the is now a socket on the lighting circuit ?
Or do I re install the spur and spend some time putting it back together.
Or tell the customer that his work needs rectifying ?
I have tested it and filled out the certificate for the work.
How would you deal with this ? suggestions welcome
Cheers
G.T.S