Texecom Premier 64W, Unable to fully arm.

[Bugsbunny1]

I have a Texecom Elite 64w and I have recently upgraded the panel and the smartcom to the latest firmware. I have a Texecom cloud account and the smartcom app is working how it should. I can part-arm and fully arm the system through the smartcom app. However, whenever I try and do this manually through the panel by entering the code or using the key fob it allows me to do a part-arm but not a full arm. It's a small system with only three PID Sensors, no door contacts. Only one area which is area A. The system has a delay of 60 seconds which allows exit then it should arm it's self.
The system was working perfectly before the upgrade, I haven't changed anything other than upgrading the panel firmware and smartcom to V2.

I noticed an arc failure and have posted the log of the time it was causing this problem.

Any help would be appreciated.

 

[sparkymarka]

What happens when you enter your code ? Does it go into part arm ? And not full arm ? If so check auto part option and turn it off ..

 

[Bugsbunny1]

It will ask if you want to arm the system, then I press yes and it will continue to chime and won't fully arm it's self.

It will do a part arm with no problem and I'll get the notification of this through the app so I know this is working ok.

 

[sparkymarka]

Ok it’s it set for entry exit set …? Change to timed in setting

 

[Jivebunny]

Yes its entry exit and the exit delay is set to 60 seconds, no change from the original setting when it working ok.

 

[Jivebunny]

Not sure weather i accidentally changed something here after i updated the system. Should exit/entry have part 2 omit?

 

[secureiam]

Make sure area text is assigned to the areas.

Only if you want to omit it part set two should it be on the list, as a rule entry exit zones are not omitted normally.

 

[Jivebunny]

All areas are assigned for example Hall and Garage. I’ve set a timed exit and tested which now works fine so all sorted, thank you.