Texecom Premier Panel Alarming - Code not working. Help please?

[ob_saint]

I've been in a new place with a Texecom for about 3 months and this morning (why is it always weekends?) the control panel has started alarming with a "call engineer" message and I can't work out how to turn it off.
Manual is for "Premier 412/816/832".
Code supplied by previous owners not working, reading the manual and watching youtube vids, expect an acknowledgement chime after entering code which never seems to happen so assume it's wrong.
While the alarm inside my property is annoying as hell, I don't want to risk any outside alarm.
Help to get it cleared and save any sort of cost for a engineer callout would be really appreciated.

 

[secureiam]

press menu 4 on the keypad and it should say what the panel is and its version

 

[ob_saint]

Elite 24. -> SW v3.02.00LS1

 

[secureiam]

okay so you have the wrong manual for a start.

tye the code you were given twice straight after each other, does anything happen?

 

[ob_saint]

finally tracked down the main unit. It's a 32xp-w. Code given twice doesnt help

 

[sparkymarka]

No it’s not …it’s a texecom 24 elite …

 

[secureiam]

sent you a pm, if you phone in the next 30 minutes via whats app I will take a look for you