Texecom Richochet Faults

[bsr]

Hello again

Thank you for your suggestions regarding the UDL lockout. Now, the main issues:
Recently we have been awoken multiple times at night. Two zones seem to be faulting:

Firstly, a micro shock on an upstairs window faulted several times - testing today makes it appear the battery has failed. I didn't get a low battery warning on the keypad.

1. Can I do anything in the meantime, other than mark the zone as "not used" and re-learn it once the new battery is in?

Secondly, the main exit door (micro-contact W sensor) keeps faulting. Richochet monitor says the battery is green. I tried everything I could think of at 3am to stop the internal sounder going off - but I couldn't omit the zone, and I couldn't leave the panel in engineer mode - it timed out after 1 hour and then the internal sounder started again.

2. Any ideas what this could be, and what can I do in the meantime - if I mark the exit zone as "not used" for now will that screw things up e.g. when coming back into the house with the alarm set? I could back up the config, and then restore it once the new batteries are in.

3. While I'm fixing this, can I stop the system alarming for tamper and panel warning / send me an app warning only?

4. Some of the options disagree between Wintex and the manual e.g. Wintex global option 00 is "Bell on alarm fail" whereas in the manual it says option 00 is "no bell on alarm fail" - what am I supposed to believe? Same for 26, 27.

The system is only just over 1 year old, so the batteries shouldn't be failing and the sensors should be in good condition. Unfortunately the installer is not contactable.

5. Final question, do you recommend anywhere in particular for batteries? Normally I would get them on Ebay.

Sorry for so many questions!

 

[secureiam]

1. you could try force omit attribute on, so devices with issues are omitted and return once the fault is clear, otherwise its not used
Faulting ??????? means nothing to me

2. don't know your layout of the system or the fault so difficult to be certain

3. don't understand can you be more specific

4. the manuals are never 100% from any manufacturer, however on it works one way off it works the other

5.ebay is okay if the batteries are coming from a genuine source, its a question of how much you want to pay and delivery charges I guess.
There are lots of options for battery suppliers but prices vary on qty and what your looking for and postage options may vary, lithium batteries and the post is an issue as they are potential very dangerous.

 

[Sally2000]

Ive found this company reliable:

https://www.batterystation.co.uk/

 

[bsr]

Hi anyone having the same issue...

Texecom have finally announced a recall on the affected sensors. Its not clear how to get an exchange if you don't have an account with a distributor. I've emailed them. If you bought the system yourself then you should be able to get an exchange through the retailer.