Texecom UDL password wrong issue

[Rudie]

Hi everyone, got this issue with alarm system Texecom premier elite with the hard wired comic module where I had builders in and they messed up sensor wiring.

The panel eventually got locked out and I had to use wintex to enter a code to get another code out to unlock the panel. All worked fine.

But when I tried to connect wintex back to the panel or use the app on phone I can’t connect. App comes back with the picture below and the wintex app just doesn’t connect saying wrong credentials.

Even though the zones are still named correctly, I’ve lost access to 1 key part arming and full arming and there is like a double tone when I get the arming countdown.

Does anyone know how to regain access to the panel - ie get the new UDL code out? I’m hoping it’s embedded in the panel somewhere. I have the master code and engineer codes still working.

Thanks in advance.

 

[secureiam]

its in the panel

Engineers code/ 7 yes, then it will be 5 or 6 for udl options depending on firmware abdd nodules in use, yes to that until you get to udl passcode

 

[Rudie]

Hi I can’t seem to get into engineer mode now
I have 2 codes, one was arming user and one other one an engineer user. When I type in engineer code it was welcome master but when I press 7 I get nothing - when I press menu, there is an option to enable engineer mode which doesn’t really give me much.

 

[secureiam]

welcome back master is not the engineers code

 

[Rudie]

Found the option in panel and the udl code is what I’m expecting and set to in and wintex