Toilet waste coming through ceiling.

[jim_mids]

Morning Folks,

I moved into a new build property just over 2 years ago (so it's out of the builder's warranty). Yesterday, I noticed some brown water stains on the kitchen ceiling directly under the bathroom.

A trace company came round to have a look, and they found the leak coming from the flex pipe connecting the toilet to the soil pipe. It's pouring out all over the ceiling. The inspector said the flex pipe is totally wrong; the sagging in the pipe has caused it to pull away.

Before I go and speak to the developer, does anyone have any thoughts?

Cheers,

Jim

 

[Dereekoo]

Whats to say, a bodged installation, flexi pipe is no good for spanning large distances bad enough over small distances as should be sloped for "free" flowing waste, done for ease and speed of installation by carp developer/builder

 

[jim_mids]

Thanks - Do you think its reasonable to go back to the developer and ask them to rectify this even though I'm outside of the warranty period?

 

[Dereekoo]

Yes, you can only ask, they can jump either way depending on the value they put on customer service. Have you warned your neighbours about the possibility that they may have the same problem waiting to happen. Don't barge in saying its a bodge but do they consider it to be an acceptable installation, and if they say yes ask why is it leaking then. Have you run it through your house insurance.

 

[jim_mids]

Yes, you can only ask, they can jump either way depending on the value they put on customer service. Have you warned your neighbours about the possibility that they may have the same problem waiting to happen. Don't barge in saying its a bodge but do they consider it to be an acceptable installation, and if they say yes ask why is it leaking then. Have you run it through your house insurance.

Thanks - Yes, house insurance will pay for the damage to the walls , but not for the actual plumbing repair.

 

[HERTS P&D]

Call a plumber, get it fixed, let the wall dry out, have it decorated, don't go throught thre insurance.

(I carry out work for insurance compaines)

Andy

 

[Old Salt]

I suspect the builder wont be interested. Having moved into a new build some years ago the highways agency blamed me for altering the roadside verge. I told them I hadn't altered anything and to take it up with the builder. Builder comes round f’ing and blinding about homeowners altering stuff. I showed him dated pictures of the day we moved in and the same from their sales website. He changed his tune then and put it right in accordance with the approved planning permissions.

Fast forward 18 months, when the garage flooded because their main drains were blocked they didn't want to know. A neighbour and I pulled 3 bins full of debris from building works, mortar, bricks, and finally a kerbstone that was lodged across the drain opening. All this in the access road to at least 30 properties with traffic flowing.

The NHBC won't give a toss either as their board of directors are all the big builders, Redrow, Wimpey, Barrett etc. Just get a plumber to do a proper job and put it down to experience and don't buy a new build in future. Let somebody else sort out the snags and buy it off them.