Unvented water cylinders

[DIYnoob32]

Hello

I'm having a nightmare with a replacement unvented cylinder.

My original needed replacing as it was leaking and warped.

The quotation and invoice afterwards (I have paid) both state they will fit a World Heat 150L cylinder.

The company initially fitted the wrong model as it was the correct brand but I subsequently realised it was only 120L, so they agreed to replace it with the correct model (after trying to offer me compensation). He confirmed on the phone it would be a World Heat stainless superflow 150L and I stated this in a follow-up email summarising the conversation.

They came today and this time it's the right size, but wrong brand - it's a Gledhill stainless ES. I know Gledhill is a decent brand but I googled it and this particular model (think it's Gledhill's cheapest) seems to be about half the price of the World Heat.

I was prepared to give them the benefit of the doubt the first time, but now I think this was deliberate to save them a few quid... They've now said they'll find out how much the models are and refund me the difference (when I mentioned I'd googled them, they asked me how much the difference in price was but I didn't say as I feel they should be coming to me with a proposal).

However, I'm very tired of this company now and I am still in the 30-day period of the Consumer Rights Act that says I can reject the goods for a full refund (as there is a breach of contract as the goods are not as described) and I am tempted just to say goodbye to them and start over with a different company (I've never even received an apology...)

I'm not asking for legal advice obviously, but can anyone advise whether it's worth just taking the compensation (which would be nice but I'm not broke by any means so it's not essential) or if the more expensive model would be much more worthwhile?

I do note both models have a 25-year guarantee... I'm not sure of other differences except that the World Heat has 50mm thick insulation and the Gledhill has 40mm - does this make a significant difference to heat loss? It's in a fairly small cupboard (pic attached although I couldn't invert it so you'll need to tilt your head ).

Thanks

 

[Deleted member 267285]

You should get what you were quoted for imho. 10mm might not make much of a difference.

 

[ianmcd]

Both are decent brands, totally up to you what you would prefer, if the difference ordered is decent I would consider it, here is your pic the correct way up

 

[DIYnoob32]

Both are decent brands, totally up to you what you would prefer, if the difference ordered is decent I would consider it, here is your pic the correct way up

Thank you

Yes, well whatever they say the difference in price is, I'll be asking for some more on top! Seeing as I can force them the refund the whole lot, I suppose I'm in the driving seat.

 

[Dangee]

Both would have to abide by the current ERP regs so the thickness of insulation wouldn't be an issue. Personally, I can't stand Gledhill. The backup service is shocking. Technical advice virtually non existent (unless you call a '09' number costing about £1.50 a minute) & spares are over priced. A strange way for your installation company to act, especially after noticing the incorrect size issue. I would have thought that they would make sure that they had the correct product 2nd time around. Whatever you do, make sure that the warranty is registered correctly & that the installation is notified to building regs. (A requirement under G3)

 

[DIYnoob32]

Both would have to abide by the current ERP regs so the thickness of insulation wouldn't be an issue. Personally, I can't stand Gledhill. The backup service is shocking. Technical advice virtually non existent (unless you call a '09' number costing about £1.50 a minute) & spares are over priced. A strange way for your installation company to act, especially after noticing the incorrect size issue. I would have thought that they would make sure that they had the correct product 2nd time around. Whatever you do, make sure that the warranty is registered correctly & that the installation is notified to building regs. (A requirement under G3)

Since they had to put in a 2nd model at their own expense, I think they went for a cheaper one and just hoped I wouldn't notice. Kind of insulting to my intelligence I guess...

Is it me or the installer who should notify building regs?

 

[Dangee]

Installer!!!!! Make sure they do it. Most aren't register

 

[DIYnoob32]

Thanks - another thing to discuss... should they have left some paperwork behind too? Like some kind of certificate? I have nothing

 

[lostinthelight]

Thanks - another thing to discuss... should they have left some paperwork behind too? Like some kind of certificate? I have nothing

Have you read the post above?
The installer registered my installation , I received the cert a week or so later by post

 

[DIYnoob32]

Yeah I did but I wasn't sure if they were also supposed to leave any paperwork on the day too.

The previous model was in for 2 weeks before I noticed it was the wrong size and contacted them, and I didn't get anything, so I doubt I will this time either.

I'm pretty sure on reflection anyway I'm just going to reject the goods and get a refund, then at least I'm done with them and can start over

 

[Madrab]

Yes, you should have been left with the instructions and a completed benchmark.

https://www.gledhill.net/uploads/Gledhill-Stainless-ES-Issue-9_WB.pdf

 

[DIYnoob32]

The company is claiming that there's no difference in price between the models and the one I've been given is 'just as good, if not better' than the one I was meant to have.

I thought he'd say that, but I don't believe him. I appreciate retail prices won't be the same as the ones he would pay from his supplier but unless he can prove otherwise I'm more inclined to believe that the retail price being £3-400 more is accurate.

I've asked him to provide me with a copy of the purchase invoice for the one they've given me and that seems to have stumped them..