valor black beauty slimline outset gas fire

Joined
31 Jan 2009
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Location
Sussex
Country
United Kingdom
This fire gives out hardly any heat;the flames are barely visible and the coals stay black all the time;the centre flame is so low it can hardly be seen;fire was serviced by reputable corgi co in nov and he said that's how it's meant to be;it's not even 2 years old--bought it secondhand and have receipts; i'm sure ther is something wrong with it;valor are no help.Can anyone suggest anything as i like the look of the fire.Thanks
 
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It's almost certain a gas pressure problem,get an RGI into sort it for you
 

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