Water softener not regenerating

[Ackoman]

Hi

We had a Monarch Midi HE water softener installed a few weeks ago. It worked perfectly for quite a while, but of late we have noticed that our water is becoming harder again. I stayed up one night to see if the automatic regeneration, which is supposed to take place at 2am, occurred - but it didn't.

The chamber is full of salt, so that is not the issue.

Also, if I do a manual regen, it works and the water becomes soft - but for some reason the automatic regeneration is not taking place.

Has anyone else run into this problem, and if so is there an easy solution?

Thanks,

Ackoman

 

[Murdochcat]

Get the installers back ?

 

[Rodders53]

Installation "A few weeks ago" -- Call them back in for advice and rectification of the, apparently, faulty unit.

Suspect from reading the blurb on a supplier site that the 'manual regeneration' is the fast 8 minute mini top up regeneration referred to there and not a 2 am full regeneration, which hopefully is based on metered water usage and not a simple mains timer.

It may be worth sitting down with the full user and installer manuals to see if something has not been set correctly by the installer?