Bodge job, still under warrantee?
Ha ha i agree but who's warranty? Rightly or wrongly NHBC won't be interested if the value of the claim is below a set amount, not sure what that amount is or whether its published anywhere.
Problems during the first 2 years
In the first 2 years of the Buildmark policy, the builder is responsible for putting right damage covered by the policy and you should contact them in the first instance.
If there is a dispute between you and the builder about work to be done, then we may be able to offer our Resolution Service to assist in resolving disputes about damage relating to the NHBC Standards.
Problem during years 3 to 10
During years 3 to 10, we provide you with insurance cover against the cost of putting right physical damage to your home.
If you have a problem, call us on
0800 035 6422 and ask for '
Claims', or complete our online
new claim form.
You will need to give us your full name, address, postcode, NHBC Buildmark policy number and certificate date.
Minimum claim value during years 3-10
Unlike most insurers, we operate a minimum claim value rather than a policy excess. This means that if the cost of your claim exceeds the minimum claim value we will do the work or pay the cost in full and you will not have to make any contribution. However, if the cost of your claim does not exceed the minimum claim value we will not do any work or pay any costs.
The amount of the minimum claim value will depend on when your home was built. You should refer to your policy document or call us for confirmation of the amount of the minimum claim value that applies to your home