- Joined
- 7 Mar 2016
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- 1
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My husband installed an identical electric shower. He has done hundreds of them in the USA. The shower came but had no hose in so we used the hose from the old one as it was identical my husband had no need for the instructions as they were not in the box too. It worked beautifully for 3 months than it started to trip. He took it to pieces to see that an element had blown. So we called the shop. The shop said their policy was to go to the supplier so they gave us there number. We called on the Friday the part came on the Tuesday but they would not send it to us as they said they had to send their own electrician out. He never came until the next Monday. He opened the shower said that he couldn't touch it as there was no plate on it. My husband showed him the old shower which is identical with no plate. The electrician said without the plate he would not touch it. The supplier will not even supply us with the plate. The supplier sold a box that was incomplete and a shower that was faulty but they are trying to blame us coz my husband is not qualified. Where does it say on the product or in a shop that you HAVE To BE QUALIFIED. PLS CAN YOU TELL ME.