today when I powered down laptop, windows started to configure updates (there were 10 but it never got past the first one as it crashed
when rebooted I got a message that an unautherised program had tried to alter protected files I was also informed that my windows key had been altered and I had to revalidate windows, which failed
now every time I log on I get a prompt to enter My windows key which I don't have, and also my destop background colour is now black! I can change it but it reverts back to black on boot up
I also have the "not genuine" message bottom left of screen
View media item 43769
now the thing is I have a recovery partition that should restore the laptop back to the original condition, but doing it will be a pain (backups etc)
so is this a failed update or a virus? and what is going to be the best option to sort it?
Cheers
Matt
when rebooted I got a message that an unautherised program had tried to alter protected files I was also informed that my windows key had been altered and I had to revalidate windows, which failed
now every time I log on I get a prompt to enter My windows key which I don't have, and also my destop background colour is now black! I can change it but it reverts back to black on boot up
I also have the "not genuine" message bottom left of screen
View media item 43769
now the thing is I have a recovery partition that should restore the laptop back to the original condition, but doing it will be a pain (backups etc)
so is this a failed update or a virus? and what is going to be the best option to sort it?
Cheers
Matt
