worcester 24cdi prv

[k10s23]

under british gas service yearly warranty,problem was low pressure constantly and pipe leaking from outside of mothers house so he fixed the prv presumbly and showed it to her , it was full of dirt , now he says under their warranty they need to flush the system out with a chemical at a cost of £400.If she dont get it done they will not come out again and repair the same fault again, is this correct?
she could get it done by somebody else £250 but BGas is guaranteed and sounds like scaremonger tactics. any advice welcome

 

[ollski]

Sort of, if the system is sludged up they will not cover another fault caused by the sludge, ask them to come back and take a water sample which is sent off to an independant lab and tell them you want to see the results before making a decision, you could also get one done yourself.

 

[ACOperson]

I think that Sentinel will do a free chemical analysis for you. You may need to ring / email them for a sample tube though.