Let's not beat about the bush, I was a nurse, it's kitchen staff not washing hands after visiting toilet that causes tummy bugs.
Do you do any pub work PV? There are some round here I've attended behind the scenes, if the people upstairs had any idea the state of the rest of the place they wouldn't stay.
I had to attend an urgent one in a big town centre pub, it was a heating pipe, had to drain down. I don't have my commercial registration, but I went down to the boiler room and didn't like what I saw, no ventilation gmungus open flued boiler, sight glass sooted up, flame picture YELLOW flue didn't seem right. I called in John Carver a local guy who is commercial registered, he had to cap it off it wasn't safe, he said the fluing was wrong aswell. How the people in the bar above were alive I have no idea.
I was discussing this when I was training the other week and the assessor said it's very common that the commercial installations were rubbish. He said there were probably a team of three two numpties and one good bloke who had got sick of it all and given up.