Hello All. Below is my recent letter to Worcester which explains all:-
Martyn Bridges
Director of Marketing and Technical Support
Worcester Bosch Group
Dear Sir,
Good morning. I am writing to you in the hope that you can help solve what is to my Wife and I a problem in respect of our recently installed (25/07/08) Greenstar Heatslave 18/25 Condensing Combination Boiler. Our 'problem' is that we feel that the water gets far too hot even on the lowest setting of number 1. (Max 6). Running water at that heat is too uncomfortable to be able to keep ones hands under the tap.
On Friday 8th August 2008 your very nice Service Engineer came out to do a performance check on the boiler and looked into my concerns that my wife and I felt that the water was simply too hot on the lowest setting. He found that the temperature of the water on that setting was in the region of 47 degrees.
His opinion was that the temperatures fell within the requirement of the boiler and advised us that the only way to lower this was to have a 'Blender' installed,
at our cost of course.
This to us was not the answer as the boiler would still be heating the water to that level in the expansion vessel with the relevant cost of oil incurred.
With great respect, my wife and I feel that Worcester Bosh have it wrong regarding where to set the temperature for the lowest it can be using the temperature control . We think that surely number 1 should perhaps mean a little warm and 6 really hot.
We also cannot understand why there is not a zero setting if one does not want the the expansion vessel to hold any heated water at all for whatever period.
My Wife and I hope that you can help us overcome our 'problem'.
Yours Sincerely,
Is there some nice kind person here who has either an answere or an opinion?
Cheers.
Martyn Bridges
Director of Marketing and Technical Support
Worcester Bosch Group
Dear Sir,
Good morning. I am writing to you in the hope that you can help solve what is to my Wife and I a problem in respect of our recently installed (25/07/08) Greenstar Heatslave 18/25 Condensing Combination Boiler. Our 'problem' is that we feel that the water gets far too hot even on the lowest setting of number 1. (Max 6). Running water at that heat is too uncomfortable to be able to keep ones hands under the tap.
On Friday 8th August 2008 your very nice Service Engineer came out to do a performance check on the boiler and looked into my concerns that my wife and I felt that the water was simply too hot on the lowest setting. He found that the temperature of the water on that setting was in the region of 47 degrees.
His opinion was that the temperatures fell within the requirement of the boiler and advised us that the only way to lower this was to have a 'Blender' installed,
at our cost of course.
This to us was not the answer as the boiler would still be heating the water to that level in the expansion vessel with the relevant cost of oil incurred.
With great respect, my wife and I feel that Worcester Bosh have it wrong regarding where to set the temperature for the lowest it can be using the temperature control . We think that surely number 1 should perhaps mean a little warm and 6 really hot.
We also cannot understand why there is not a zero setting if one does not want the the expansion vessel to hold any heated water at all for whatever period.
My Wife and I hope that you can help us overcome our 'problem'.
Yours Sincerely,
Is there some nice kind person here who has either an answere or an opinion?
Cheers.
