YALE smart alarm ENA series recording a message fault

Joined
29 Dec 2015
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Country
United Kingdom
I am trying to record a message on my panel but when i listen back it is silent.

To record I hit ok on address and when tone starts I say message then ok
I do the same for burglar. All seems okay but when listened back its just silent.

The mic on the panel works fine. any suggestions?
 
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