A question about boiler service charges.

[ollski]

If I have one on the van and can do it within an hour then I’d just charge retail on the part in addition to service

 

[FiremanT]

Hi all.

I recently had my boiler serviced, and was charged for the hours labour and a couple of parts. The boiler pressure was constantly increasing. The filling loop was said to be letting by so this was disconnected and capped. The boiler is now said to be fixed.

However, new parts are needed that have to be ordered and I'm going to be charged for further labour to fit these when they arrive.

Is this standard? I was under the impression a company would charge a set fee for a service. I am also without a filling loop until this is done, so can't re-pressurise my system if I wanted to, so I kind of have to go ahead with it.

Thanks for any help.

Make & Model?