Unfortunately no, we haven't had the boiler serviced, we were told to expect this boiler to last at last 10 - 15 years, so this has come as a huge shock to us.
Would you expect a car to last 10 -15 years if it hadn't been serviced?
The User Instructions for your boiler, which I assume were left behind by the installers, says:
The appliance should be serviced at least once a year by a CORGI (now Gassafe) engineer.
The engineer also needs to have "G3" qualification as it is an unvented cylinder.
I know that you are probably strapped for cash with a new baby but, unfortunately, you have brought this problem upon yourself by not following the manufacturer's advice.
If you need to find a tradesperson to get your job done, please try our local search below,
or if you are doing it yourself you can find suppliers local to you.
Select the supplier or trade you require, enter your location to begin your search.
Please select a service and enter a location to continue...
Are you a trade or supplier? You can create your listing free at DIYnot Local