Hello all
Long story short, we cannot receive the be broadband we signed up for. Inspecting the phone line, we don't have a conventional master socket. There are two black boxes (1 and 2), and after that two normal sockets (3 and 4).
According to this page http://www.buzzhost.co.uk/nte5.php we appear to have an early PSTN line jack, which on further research is not suitable for digital communication. Additionally, a number of wires have been cut for some reason.
Here are some photos:
My questions are these:
Is it at all possible to receive broadband through this setup?
Is it BT's responsibility to have this replaced?
If not, what do I do?
This is driving us mad! Please offer any thoughts and advice, no matter how small, anything will be appreciated. because I can't check the internet from home,Thanks in advance,
Jon
Long story short, we cannot receive the be broadband we signed up for. Inspecting the phone line, we don't have a conventional master socket. There are two black boxes (1 and 2), and after that two normal sockets (3 and 4).
According to this page http://www.buzzhost.co.uk/nte5.php we appear to have an early PSTN line jack, which on further research is not suitable for digital communication. Additionally, a number of wires have been cut for some reason.
Here are some photos:
My questions are these:
Is it at all possible to receive broadband through this setup?
Is it BT's responsibility to have this replaced?
If not, what do I do?
This is driving us mad! Please offer any thoughts and advice, no matter how small, anything will be appreciated. because I can't check the internet from home,Thanks in advance,
Jon