Aqualisa eMotion shower fault

[BobRRR]

Hi all!

Has anyone heard of, or had, a fault with this model of shower where the temperature dial just seems to break away from the underlying gubbins?

At approx 9 months old the dial gave in, made a plastic snapping noise and then would not control the water flow/temp. Aqualisa did come out and fix it, although I'm unsure what bit they replaced as SWMBO was home instead of me. 3 months later, it's done it again. 42 degrees on number 3 is way too hot for me (SWMBO will disagree) and 33 degrees on number 2 is too cold....

Something tells me we should have fixed our old Aqualisa shower that was getting on for 10 years old rather than get a newfangled thing...

Cheers,

Bob

 

[jj4091]

Still under warranty so ask for a proper repair or replace and extension of warranty to cover this fault

 

[Dan Cox]

Hi Bob,

Same here, had Emotion shower since mid November and appears stuck at 39 on number 3 and 27 on number 2 (only happened in last few days).
Going to open the case tomorrow and have a look around inside but the dial seems extremely loose compared to before. I expect it will need the same part as yours did, and we have the 2 year warranty. Annoying but at least it's stuck on a reasonable temperature so usable for now.

Have to say I find the buttons rather stiff on this model and I have the ability to remove jar tops that the average human cannot, so I don't know how those less able would cope. Perhaps the design puts too much pressure on the underlying gubbins.

I do like the shower otherwise. Had 2 Aqualisa Quartz before, 1 lasted 7 years and the other about 2 ¹/².

Hope you get yours fixed soon and it lasts a bit longer.

Cheers

Dan

 

[BobRRR]

Hi, sorry for the delay updating.

The engineer has actually now been out twice, as they repaired it, then it broke again in very quick succession.

Allegedly, since I haven't been here when they've repaired it, there is a grooved sleeve? between front panel and water control valve that is quite fragile. I haven't had the cover off it myself so I can't confirm if it's a separate sleeve or part of the dial.

Since ours has broken a couple of times, and feels like it's going to go again, I wonder if it is the water control valve that is overly stiff. As you said, the dial is quite difficult to turn or grip onto, so I can't see how we're using superhuman strength to turn the dial!

 

[Dan Cox]

Hi Bob,

We have since had two visits over here from Aqualisa. On the first visit a small cog inside the unit was replaced.

This resolved the issue, however the fault returned three days later.

I called Aqualisa back and they sent another engineer who came earlier today. The entire front panel has now been replaced, and the dials feel a lot smoother with less effort required to adjust the temperature. I got the impression that there may have been a design issue that needed resolving on this model, as the front dial can seperate from the internal dial.

Hope you get a resolution - if your front panel has not been replaced, perhaps give them a call back and ask for it to be done, maybe as a preventative measure.

Good luck, I will post back if I have any issues going forward.

Cheers
Dan

 

[BobRRR]

Hi Bob,

We have since had two visits over here from Aqualisa. On the first visit a small cog inside the unit was replaced.

This resolved the issue, however the fault returned three days later.

I called Aqualisa back and they sent another engineer who came earlier today. The entire front panel has now been replaced, and the dials feel a lot smoother with less effort required to adjust the temperature. I got the impression that there may have been a design issue that needed resolving on this model, as the front dial can seperate from the internal dial.

Hope you get a resolution - if your front panel has not been replaced, perhaps give them a call back and ask for it to be done, maybe as a preventative measure.

Good luck, I will post back if I have any issues going forward.

Cheers
Dan

Hi Dan, ours has done it again!

I'm hoping that I'll be off work when they do attend to see what they're actually replacing, although I have to admit that I reckon the actual flow control valve is at fault, perhaps a little out of spec and too stiff. We have very soft water here so scale isn't something I'd expect.

Hopefully too we will have a different engineer come out. Quite how the last engineer thought you can put so much force on something that it would break like that when it's essentially a smooth round disc with a tiny protrusion, compared to the last shower where it was a full handle to grip onto!

Cheers,

 

[Dan Cox]

Hi Bob,

How did your repair go?

After a good few months, our temperature control (with I, II and III and *) lost the ability to swap into II and we only had III and I (I think).
Called the service centre and they said that was the way the shower was supposed to operate (?) and said it didn't sound like a fault. I said I wanted an engineer anyway and they eventually agreed to send one.

Very nice gentleman attended today and replaced the entire front panel, so we are now onto our third one and halfway through the warranty period.

Cheers

Dan

 

[BobRRR]

Ah, so. The plot thickens.

They came out again, same engineer as last time. This time though, the engineer had seen a few more of these break... and what do you know, but the one spare part he brought with him was broken in the packet!

He allegedly only replaced the front panel this time (again, I wasn't in!), and all is well. The dial is much much smoother than before. As for the power dial, we don't normally turn it off 2 in the summer, and 3 any other time, rather just changing the temperature.

Our last Aqualisa shower failed to change temperatures and it was a broken solder joint under a relay, I've not had this shower apart so don't fully know how that dial works!

Cheers