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- 1 Jun 2004
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I purchased a pine double-bed from Argos a few months ago, for use in a room to rent, and the occupant informed me that it had broken a couple of days ago; one might think "how do you break a bed?" but I didn't delve too much.
I rang Argos today and told the lad in the call centre that the centre rail and one slat had broken. (I felt I had a claim as the centre rail is made up of several pieces joined by bonded joints that appear as teeth, and that's where the break had occured).
I was told that they no longer supplied this bed, so, after a while they told me that as the frame and mattress had been supplied as one, I could choose another frame for the price of the old "frame", which according to them was £110. I looked on their website and saw them still advertising the previous bed frame, but at £139.99, which would give me more choice of equivalents.
So I phoned them again and told them I thought it wrong, that the price they would allow was part of a package that they do not now supply, but the price quoted for just the frame was higher. They would not agree, but decided to check the warehouse, and found one of the old bed frames still in stock, so they offered me the whole of the bed frame, provided I could allow the delivery men to take back the old frame - dismantled by me. So, considering there are twenty four slats, each having two screws, eight massive bolts, and six dowels, I thought this too was wrong. It would mean having to totally dismantle one frame, to rebuild another, because two bits of wood with two screws in had broken.
I finally got them to agree, to me purchasing wood up to the value of £20 to repair the bed and they will then refund that.
What a palaver!
I rang Argos today and told the lad in the call centre that the centre rail and one slat had broken. (I felt I had a claim as the centre rail is made up of several pieces joined by bonded joints that appear as teeth, and that's where the break had occured).
I was told that they no longer supplied this bed, so, after a while they told me that as the frame and mattress had been supplied as one, I could choose another frame for the price of the old "frame", which according to them was £110. I looked on their website and saw them still advertising the previous bed frame, but at £139.99, which would give me more choice of equivalents.
So I phoned them again and told them I thought it wrong, that the price they would allow was part of a package that they do not now supply, but the price quoted for just the frame was higher. They would not agree, but decided to check the warehouse, and found one of the old bed frames still in stock, so they offered me the whole of the bed frame, provided I could allow the delivery men to take back the old frame - dismantled by me. So, considering there are twenty four slats, each having two screws, eight massive bolts, and six dowels, I thought this too was wrong. It would mean having to totally dismantle one frame, to rebuild another, because two bits of wood with two screws in had broken.
I finally got them to agree, to me purchasing wood up to the value of £20 to repair the bed and they will then refund that.
What a palaver!