The concern here though is that the installer didn't know to check this, it's system fault finding 1'o'1. If the rads/pipes start to bang when a new system has been installed then the valves would be the first thing to check.
That being said you do have to give them the opportunity to sort it and if they cant then they would need to pay to get it sorted by someone that knows what they're are doing.
The installer, even if the original boiler wasn't functioning, would have been easily able to check the flow direction from the boiler's hardware - pumps are clearly marked. Even failing that, he could have checked via an online manual - so really no excuse for getting it wrong.