Baxi and Heat Team nightmare
- Thread starter beermatt3
- Start date
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I assume you were referring to when I said:-
"""I called a less than helpful girl at Baxi/Potterton who said that if I went back to the property and took out the faulty clock and took it to HRPC then they would give me a new one for me to take back to fit.
She refused to let me talk to a supervisor or to post the part to me. She would have booked a service visit though and wasted their engineers time! """
If they sent one out in the post to you Lor, then its even more reason why Bill Roe should call me to explain why I was treated so badly by that lady!!!
Their attitude to their customers is getting worse! Funny though that a girl there calls me every couple of weeks to see if I need any literature. When I really need some help then I get this stonewall attitude from that girl who refused to give me her second name too !!!
Doesn't Baxi/Potterton realise just how much harm that kind of attitude does to their reputation? Or perhaps they just dont care? If they dont call me by next Thursday, if anyone reminds me, I will tell you about a failed HE.
Tony Glazier
"""I called a less than helpful girl at Baxi/Potterton who said that if I went back to the property and took out the faulty clock and took it to HRPC then they would give me a new one for me to take back to fit.
She refused to let me talk to a supervisor or to post the part to me. She would have booked a service visit though and wasted their engineers time! """
If they sent one out in the post to you Lor, then its even more reason why Bill Roe should call me to explain why I was treated so badly by that lady!!!
Their attitude to their customers is getting worse! Funny though that a girl there calls me every couple of weeks to see if I need any literature. When I really need some help then I get this stonewall attitude from that girl who refused to give me her second name too !!!
Doesn't Baxi/Potterton realise just how much harm that kind of attitude does to their reputation? Or perhaps they just dont care? If they dont call me by next Thursday, if anyone reminds me, I will tell you about a failed HE.
Tony Glazier
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we shall look forward to that 
i know how frustrated you r with them .i made the mistake of working for them.Unbelivable that they don't turn over even more staff then they do.
feel sorry for the good guys who have a misguided sense of loyalty
agile they refused to send out an engineer to me but willing to post.
similar problem with Worcester, they refused to post part but sent out an engineer !
feel sorry for the good guys who have a misguided sense of loyalty
agile they refused to send out an engineer to me but willing to post.
similar problem with Worcester, they refused to post part but sent out an engineer !
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I found Worcester much more helpful when a fan failed after only ONE week! They could arrange for me to collect a replacement from HRPC.
Worcester have a new approach to installers of their products now. Its a positive policy that the installer is paramount. Its a very sensible attitude because if they upset installers then no one will buy their boilers.
Worcester even replace plate heat exchangers blocked by debris free even when its the installers fault for not power flushing. I don't agree as it means careful installers are paying extra for boilers to cover the cowboys.
Tony
Worcester have a new approach to installers of their products now. Its a positive policy that the installer is paramount. Its a very sensible attitude because if they upset installers then no one will buy their boilers.
Worcester even replace plate heat exchangers blocked by debris free even when its the installers fault for not power flushing. I don't agree as it means careful installers are paying extra for boilers to cover the cowboys.
Tony
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Agile said:
Lost count of the amount of times i have done that now
even been back 2 months later and done it again
What a cock up, new heat exchanger and flue hood sent down, sub-contactor refitted, new one had a crack in it. Damaged in transit.
Baxi are now sending a new boiler to my home first thing Tuesday morning and paying me to fit it.
Why couldn't they have done that a week ago. Saved me 30 emails endless calls on mobile, stress for a week and a cold old customer.
The end is in sight.
Matt
Baxi are now sending a new boiler to my home first thing Tuesday morning and paying me to fit it.
Why couldn't they have done that a week ago. Saved me 30 emails endless calls on mobile, stress for a week and a cold old customer.
The end is in sight.
Matt
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Agile said:
you know wot i mean
Well I am glad that you are happy!
So far I have not had any calls from Potty !
Two days to go before telling you about the Potty heat exchanger.
Tony Glazier
P.S. I am in no way vindictive or wishing to denegrate any manufacturers products. However I do appreciate some positive feedback and assistance when things dont go quite right.
As a positive, I received excellent support from Sime last week, posting out small parts free of charge by first class to arrive the next day. Well done and thanks Terry!
So far I have not had any calls from Potty !
Two days to go before telling you about the Potty heat exchanger.
Tony Glazier
P.S. I am in no way vindictive or wishing to denegrate any manufacturers products. However I do appreciate some positive feedback and assistance when things dont go quite right.
As a positive, I received excellent support from Sime last week, posting out small parts free of charge by first class to arrive the next day. Well done and thanks Terry!
- Joined
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- 1,294
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- 134
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E-mail me your phone number and i will give you a call if you like Tony
I sent you an email Tony and you never replied, what goes around comes around.
I must appologise if I did not reply to your email.
Perhaps it was blocked by AOL or perhaps you put Viagra in the heading and I thought it was spam?
Or perhaps you sent it from a Yahoo email address which looks like spam?
If you resent it with an identifiable subject I promise I will reply.
Perhaps Potty called me today? Unfortunately my phone decided not to work for most of the day and I was on a tuve access job in central London. Real pain that one. Simple identified diverter valve fault but after repairing it the inner bits had jammed from no use for weeks and there were several leaks but I had not taken the large spanner as its use was not expected.
Tube was a bit delayed. It had an amusing fault whereby the display and the speaking lady were going in the opposite direction to the train. It knew the name of each station but thought the train was going in the other direction. Driver tried a "hard reset", depowered the train in a siding but that did not seem to have reset it or perhaps it was late so we all had to get off and get onto another one.
Have to go back tomorrow to complete it!
Tony
Perhaps it was blocked by AOL or perhaps you put Viagra in the heading and I thought it was spam?
Or perhaps you sent it from a Yahoo email address which looks like spam?
If you resent it with an identifiable subject I promise I will reply.
Perhaps Potty called me today? Unfortunately my phone decided not to work for most of the day and I was on a tuve access job in central London. Real pain that one. Simple identified diverter valve fault but after repairing it the inner bits had jammed from no use for weeks and there were several leaks but I had not taken the large spanner as its use was not expected.
Tube was a bit delayed. It had an amusing fault whereby the display and the speaking lady were going in the opposite direction to the train. It knew the name of each station but thought the train was going in the other direction. Driver tried a "hard reset", depowered the train in a siding but that did not seem to have reset it or perhaps it was late so we all had to get off and get onto another one.
Have to go back tomorrow to complete it!
Tony
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