Boiler help needed, I think I'm being taken for a ride :(

[Dan Robinson]

paid for a one off repair to my boiler.

And I bet sludge (or related) was on their list of exclusions?

 

[Dan Robinson]

come from @groupservice.co.uk ([email protected]) would that make sense and is that one that you've heard of?

Groupswervice are the field engineers firm Glowworm, Faillant and Saunier Duval

 

[Agile]

Have you ever tried to get a postal address either from a company's website or by phoning a company. It's like trying to get blood out of a stone these days

They don't like to quote an address because they don't want letters!

But there is a solution!

Any Ltd or Plc company has to have a registered address which can be used to serve notices and legal documents.

 

[Needaholiday]

Groupswervice .... Faillant

Is that a genuine typo or is that what they're known as in the industry.


@Dan Robinson 'Heat exchanger' is on their list of parts which are excluded from the one off cost if they need replacing...so I'm guessing that would be have been the next thing I would have needed following any return visit after the power flush.

I have no proof but 'in my opinion' I strongly believe the engineer purposefully contaminated the water sample somehow. I popped out of the room and he seized that moment to take the sample, funny that. As I say I have no proof as yet, maybe the engineer tomorrow will be able to shed some light on it

 

[Needaholiday]

They don't like to quote an address because they don't want letters!
Any Ltd or Plc company has to have a registered address which can be used to serve notices and legal documents.

Companies house do not show Glow Worm with a trading type of heating or plumbing or anything relevant. Vaillant on the other hand are easy to find

 

[Dan Robinson]

Is that a genuine typo or is that what they're known as in the industry.

It's what I call them.

' I strongly believe the engineer purposefully contaminated the water sample somehow

I doubt it, like I said, EVERY system will have some crap in it.

 

[Needaholiday]

.......EVERY system will have some crap in it.

That maybe but not the amount that he showed me and as I said 4 further samples taken (3 yesterday and 1 this morning) have all shown no debris. OK the inhibitor may be not full strength (I can't tell by looking at it) but it contained little or no debris / rust particles.

 

[Stadan20]

Every system will have contamination of some kind and it annoys me no end when this tactic is used by big companies to wiggle out of these long warranties.

Doesn't happen with Worcester

 

[Dan Robinson]

Doesn't happen with Worcester

Too much other crap to go wrong on these to be precious about a bit of sludge.

 

[Stadan20]

Too much other crap to go wrong on these to be precious about a bit of sludge.

If you say so

 

[Doggit]

I wouldn't let them do the power flush, as they'll just find an excuse to justify it afterwards.

Groupserve was registered by Vaillant Group Services, and if you look at whois.net, you'll get the company who registered it, and you then go to companies house and put in the company no, you get the address and the company officers. It seems that Vailant were originally called Glow Worm, and have gone through 4 name changes.

If you tell the manager that you can follow the paper trail, and then contact the MD at Vaillant and relate the problems, they may start to put two feet in one shoe.

 

[Needaholiday]

I wouldn't let them do the power flush.........

There is no way they will get any more out of me after this fiasco and certainly wouldn't trust them to do a powerflush.

I've already got an independent coming round next Wednesday to discuss what he can do for us. Assuming this gets sorted tomorrow I will take some sort of protection plan out with him. I'd rather give my money to someone whose house I can go round and hammer on the door

 

[polesapart]

Glow-Worm Heating
Nottingham Rd,
Belper
DE56 1JQ

 

[Agile]

https://www.yell.com/biz/vaillant-group-uk-ltd-belper-7004978/

They give a Ltd co name as well as FIVE reviews, all bad!

 

[Bunnyman]

Right first agile u have no clue or experience so best not comment, dan is having a bit of banter re faillant, hes well aware they are top quality just not his cup of tea. A group service eng would not fake a turbid result why would he? Conspiracy theories and *******s. Sludge can cause ign faults throwing up codes, agiles lack of expeience wouldnt know this. What area are u?