Personally - I wouldn't touch Panasonic again.
I'm on my third one - and more trouble (see separate post).
I started off with a cheapo machine, as I didn't know if I really wanted regular home made bread, but I just wanted to try it. I certainly didn't like the idea of it taking hours & hours to bake - thinking of the lekky costs.
I think my cheapo cost £9.99 - so I wasn't expecting a lot. How wrong could I be. So far, that was the best machine that I ever used.
Now I was getting to like home made, and decided to go up the ladder a bit. I gave the cheapo to an old neighbour & got something else - the brand of which escapes me. It was good,,,, but not as good as the cheaper one. I asked my neighbour if they'd swap, but they'd given it to their niece,,,,,,,,,,,,,,,, I was stuck with it.
My sister had a Panny, so I thought "what the hell. I do like this stuff, I'll go further up the ladder" - wrong !
It made about 6 basic loaves before playing up. A couple of times it didn’t mix the dough at all, but did bake it ! I ended up with a 2” slab of muck, with a crust on top.
The problem with these type of things, it takes hours before you know if it’s working or not. It’s not like just switching on a light.
My first contact with Panasonic – after 3 emails, was met with “they don’t last forever you know”. She didn’t seem to understand that it had only baked about 10 loaves in its life. That’s about a fortnights use !
It took a dozen or so correspondences, ending with me writing to the UK M.D.
This woman then called to say that if I really wanted to, I could return it, at my expense, for them to test. If they found it to work properly, they would return it – again at my expense.
As a now disabled pensioner, this was going to cost me a lot of money. Of course, as a full on sceptic, I realised that it was blackmail, to stop me sending it back. I couldn’t use it as it was so I thought “bu@@er it – its going back, come what may”. I pointed her to a Review site that I’d written to, & she magically agreed to pay for the return carriage. Even then, they picked it up without sending a replacement – pending their check ! Remember – me sceptic ! I thought they’d adjust something, or replace something then say “there’s nowt wrong” (she may be northern – I don’t know !?).
After 4 weeks, and whilst I was at the hospital, a royal mail docket was pushed through the door, saying a parcel was waiting for me. My Son fetched it, & lo & behold; it was shiny new machine. When I say “shiny new”, I’m not 100% certain that it was. Whilst I couldn’t see that it had actually been used, it was marked, the box and contents were badly damaged and covered with sellotape (other brands are available), cable unwrapped etc etc.
Anyway – at least it worked – for a while. No letter,,, no message,,, no invoice/statement. I contacted the woman who glibly said; “yes – we found a problem – don’t know what, but its been replaced” & that was that.
Machine 2: After about a dozen loaves, it stopped baking them. It mixed the dough and it rose alright,,,, it would only bake about a 3rd of ‘em.
I actually called the support centre and spoke to someone & explained the problem. I heard someone in the background say; “the daft sod has pressed the wrong button”. Now - part of that statement annoyed me. Daft sod maybe,,,, but pressing the wrong button – never. Even if I did once, I certainly wouldn’t do it several times, especially when double checking what I was doing, to make a log of !
This machine was eventually changed – after a similar rigmarole to machine one. To be fair, this one has lasted longer than the others & I have had some nice bread.
Now though – it is beginning to fail, hence my looking on forums for help, and ending up here.
I can’t be bothered with Panasonic again – I just don’t have enough time left.
This morning I stripped it down and it seems like the drive belt might be slipping ?! A belt connects the motor, to the bottom of the paddle assembly. It isn’t kneading the dough properly.
Recap:
Obviously, this is an abridged version of events, but:
1) Lekky costs: I needn’t have worried. Although the process does take hours, it isn’t burning electric all that time. I know its logical now,,,, but not back then.
2) Oh – how I wish I could remember what that cheapo machine was – I’d get one in a flash,,, well you know what I mean.
3) Panasonic ? Never again - ever.