British Gas says I need new thermostat. Is this right?

I would also like to add that we get the ex BG clients to work for so we always hear the negative.
 
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I used to be a BG engineer and occasionally meet up with some of them for a beer or two.Most seem to be decent blokes doing a good job.Like all companies there will always be the shirkers which give the company a bad name.
The biggest grumble i get from customers is BG`s prices-too high- which is great for us.
 

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