Hi everyone,
Just thought I should share the horrendous experience that is dealing with Urban Forest Timber Buildings, and see if I can't help others who are having the misfortune of dealing with them (or discourage you from ever buying from them!).
I put a deposit of £113 on a shed back in early March and was promised a delivery date of May 16th (today). I have heard literally nothing from them since the day I handed over the money. I called and emailed them repeatedly all last week to check that the delivery was happening, but, as others have experienced, they never answer the phone and don't respond to emails. Surprise, surprise, no shed has turned up today and I strongly suspect that I'll never hear another word from them. You better believe I'll do my best to pester them until I get my money back, and will be speaking to trading standards.
I may have some means of contacting them if others are having problems, although I can't promise they're definitely right (just what I came up with through an extensive internet trawl). The company has two directors:
David Richards - 07934 182068 - 01384 274585 - https://m.facebook.com/david.richards.98?pn_ref=info_relation
Catherine Owen - 07958 087099 - [email protected] - https://m.facebook.com/CatherinePatriciaOwen
Feel free to try to contact them, I've yet to receive any response but you may have better luck and at least the annoyance might make them realise they can't treat people like this! Email them, text them, call them, send them Facebook messages, make them hear you!
Oh and don't give them a penny of your hard earned cash, you'll regret it if you do!
Just thought I should share the horrendous experience that is dealing with Urban Forest Timber Buildings, and see if I can't help others who are having the misfortune of dealing with them (or discourage you from ever buying from them!).
I put a deposit of £113 on a shed back in early March and was promised a delivery date of May 16th (today). I have heard literally nothing from them since the day I handed over the money. I called and emailed them repeatedly all last week to check that the delivery was happening, but, as others have experienced, they never answer the phone and don't respond to emails. Surprise, surprise, no shed has turned up today and I strongly suspect that I'll never hear another word from them. You better believe I'll do my best to pester them until I get my money back, and will be speaking to trading standards.
I may have some means of contacting them if others are having problems, although I can't promise they're definitely right (just what I came up with through an extensive internet trawl). The company has two directors:
David Richards - 07934 182068 - 01384 274585 - https://m.facebook.com/david.richards.98?pn_ref=info_relation
Catherine Owen - 07958 087099 - [email protected] - https://m.facebook.com/CatherinePatriciaOwen
Feel free to try to contact them, I've yet to receive any response but you may have better luck and at least the annoyance might make them realise they can't treat people like this! Email them, text them, call them, send them Facebook messages, make them hear you!
Oh and don't give them a penny of your hard earned cash, you'll regret it if you do!