I can't fault your logic but there's certainly an air flap issue here somewhere!
Do post back with any findings.
John
Just spoke with one of their engineers - they commented the following:
- Ensure that the flexible ducting section is pulled tight, there should be no slack because the sides of the flexible ducting can cause vortexes and lack of suction.
- Smoke isn't the correct way to test, should only use steam because smoke is far denser.
- There is no switch on CDA extractors to convert between internal/external circulation.
I'm going to take it apart tonight and inspect it, hopefully be back to you shortly with good news!
He did say that if I need an engineer visit that they can arrange one but I'm being precautions not to incur the £45 fee if they find no unit fault.
Frankly however, a unit of this power I would expect simply to work and not to be this fussy about ducting configuration, particularly as its a straight up to ceiling and 2m straight duct to the outside!