Connesting Phone Extension

[saskos78]

1) I have not tried connecting the phone directly into the NTE5 box with the front removed - will try that when I get home.

2)The phone works when the front of the NTE5 box is on and plugged directly in.

3)The kit I bought has a socket on one end (like an internet fitting with an adaptor so it goes into the phone socket. The other end is 4 bare wires that go into a wall mounted box.

There are three wires from the front plate of the NTE5 box. White and blue in the top push fitting, nothing in the next one down, orange in the next and then blue in the last.

 

[TonyW2]

1) I have not tried connecting the phone
3)The kit I bought has a socket on one end (like an internet fitting with an adaptor so it goes into the phone socket. The other end is 4 bare wires that go into a wall mounted box.

When you say socket, do you mean that this "socket" plugs into the NTE5 (in which case it is termed a plug) or that it is on the other end of the cable and is ready to have the extension phone plugged into it?
When you mention a wall box, was this part of the kit and are the terminals within identified? Were there no instructions with it?What colour are these four wires?


There are three wires from the front plate of the NTE5 box. White and blue in the top push fitting, nothing in the next one down, orange in the next and then blue in the last.

Are you sure that blue wire is not blue with white? And are these serving other extension sockets?

 

[saskos78]

Yes on the end of the extension cable there is a small square plug that then fits into a white adaptor that goes into the front of the NTE5 box. The box that fits onto the wall has four wires - Orange with White, White with Orange, White with Blue and Blue with White the terminals these go into are labelled and I have conncected using the instructions.

It might be Blue with white, not sure if it serves other extension sockets - there are 2 other sockets in the house and these are not NTE5 boxes.

 

[TonyW2]

Will it work without that 2 way adaptor?

 

[saskos78]

No does not work unfortunately!

 

[TonyW2]

This is not making sense!
You say that the phone works directly from the NTE5 front socket, but if the extension wire which is connected (correctly according to the instructions,) to the extension socket, is plugged in, instead, and then the phone plugged into the extension socket it ceases to work.
Therefore the extension plug, its lead or its socket is faulty.
This seem unlikely as this is a second new pack.

Can you confirm that is the situation. (Also--long shot--that you have not got more than 4 phones in the premises? )

 

[saskos78]

I know it does not - that is the correct situation and no I only have two other phone sockets in the house so this would make a total of 4 sockets one of which is the master!!

It is the second extension pack so I am completely unsure as to what the issue is - it may be that I have to give up - which is a real pain!!

 

[TonyW2]

OK.
Take your very first piece of cable, that has 4 wires in it. Chose any two wires.
Open up the new extension socket box. Connect those two wires to terminals 2 and 5.
Open the front half of the NTE5.
Take the other end of the cable and connect the same two wires to terminals 2 & 5 on the back of the front half These have got the existing blue and blue/white wires (that serve the existing house extensions) in them at present.
Replace the front half.
The new extension ashould work.
If it does not we can try opening the back of the NTE5 (--which you are not allowed to do! ) and connecting the extension direct to the A & B line inputs.

 

[saskos78]

Ok will try that when I get home tonight and let you know how it goes!

Btw thank you for your help on this Tony, its much appreciated!!!