Thanks all for input so far.

One additional question: the roofer repointed the chimneys at the time of doing the roof. I’ve attached a picture of them below. What are people’s views on the pointing? Look ok? I ask because the different shades look a bit unusual to my untrained eye. Could this be a source of the problem? I don’t think the chimney was painted with storm dry when it was worked on. If I did this would it protect both the bricks and pointing?
Sorry to hassle - just wondering if anyone has any views on this?
 
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Your roofer is taking the p*ss, that back gutter has th tiles under the lead, even if its made up with mortar that is the source of the fail.

Blup
 

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