Digital land line.

[DP]

I had an analogue landline until recently. Panasonic phones (4 handsets) worked perfectly well until BT changed over to digital working

Now the phones are hooked up to the modem/ router ( whatever), EE.is the broadband provider for BT
The phone rings but my speech is not heard by the caller. I can hear them. No sidetone

Present phone is KX TG8561E

How can I remedy the situation

TIA

 

[Murdochcat]

Get BT back to test and fault find ?

 

[DP]

Called them. They said need new phone??
Mind I called EE, will give BT a call and see what is going on.

Problem is, call centres are there to help you out. Sometimes they can be useless too.

 

[RandomGrinch]

The phone rings but my speech is not heard by the caller. I can hear them. No sidetone

Can you dial out of from the phone?

 

[DP]

No.
I use to fit phones in another lifetime ( 60s)
Blowing into the mouthpiece would result in ‘sidetone’, a feedback to the earpiece indicating power on the line. There is non in my case. So wondering if the instrument itself is responsible to power the circuit

The ringing is 25 hertz that in those days rang a bell with two gongs to ensure if deaf, one would hear at least one.

 

[Rodders53]

Do you have a good old fashioned wired phone?
Yes? Plug that into the EE/BT modem-router... Does that work fault free or have the same issue(s) as the Panny DECT system?

If yes - I'd suspect a fault with the modem router..

But have you searched / asked over on the EE Community forum (or even the BT one) ? There'll be more 'specialists' on there than here I'd think...