Hello,
I have recently had a stove installed by a HETAS approved installer.
I was concerned about the finish, which has led me to question the safety of the work. I have now discovered that it is unsafe, HETAS have said we cannot use the stove.
I am talking to Citizens Advice and compiling a letter of complaint RE the work, could do with some insight RE the following:
They did not fit a new lintel as part of the works. This despite me discussing this with the installer twice before the installation. They did enlarge the opening significantly and at the time of installation told me that a lintel was not required as the existing structure was in place to support the opening.
I am hoping that you can offer comment on the lack of new lintel, is this a planning infraction, poor practice, or is it acceptable if there is an existing old lintel in place?
Also if the existing lintel is OK in principle, how could I check to make sure that its sound?
Cheers,
Justin
I have recently had a stove installed by a HETAS approved installer.
I was concerned about the finish, which has led me to question the safety of the work. I have now discovered that it is unsafe, HETAS have said we cannot use the stove.
I am talking to Citizens Advice and compiling a letter of complaint RE the work, could do with some insight RE the following:
They did not fit a new lintel as part of the works. This despite me discussing this with the installer twice before the installation. They did enlarge the opening significantly and at the time of installation told me that a lintel was not required as the existing structure was in place to support the opening.
I am hoping that you can offer comment on the lack of new lintel, is this a planning infraction, poor practice, or is it acceptable if there is an existing old lintel in place?
Also if the existing lintel is OK in principle, how could I check to make sure that its sound?
Cheers,
Justin