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All BG have to do is say that its a part no longer available at THEIR stores.
The Response HE is apparently no longer available from Ideal now.
Tony
A common misconception Tony but not accurate, they try the national distribution centre which is bg and the largest boiler parts warehouse in europe I believe, all the major nation suppliers and then the list of independent specialists.
I rang ideal a couple of years back and they said the response hx was down to around 80 held in stock with no more being manufactured.
and not only that but there are two types of response h/e, which one were you looking for? you can bet one went NLA long before the other.