tut tut just goes to show that we are all human (or is that cowboys at least once in our lives..)
me?
left a very posh private close having just told the customer all about our professionalism, never used our public liability blah blah blah.. stopped at end to let customer cross road with her pushchair (she was going to the post office around the corner).. the ladders slid off the roof and nearly crowned her and her baby...
she was remarkably nice about it even though she herself was just four days prior to giving berth to her next xhild. shock i think..
better still and this is a true story.. please bear with me its worth the wait..
when I was a young lad I worked in an insurance office when I first left school.. one day this fella comes in (about 19) with his ma - can she put him on her porsche... existing insurer NO WAY HOSE.. found another company who would do it.. would cost over two grand. now this was over twenty years ago.. lot of dosh then... could we start it from straight away.. yes.. ok take the policy... forms completed.. cheque paid.. commision in my pocket.. yeh hey...
When she got her cover note she noticed the start time of lets say 11.40am ... shouldn't it have started at midnight??? no.. from now... oh! I don't want the policy then .. no good to me... she says. strange I thought now why would you not want it now..
Turns out...She'd let him drive her porsche that morning and it had been written off after vehicle coming the other way lost a wheel which crossed the central reservation and hit them head on. I dealt with her apologetically and properly although inwardly i was gloating... she was loud and vocal wanting us to bend rules,, start it earlier etc etc. even offered us cash... No can do.. she left it as it was..
just as she was leaving in came another one of our customers ..' you'll never believe this' he began.. ' I was going up the M1 when I was hit from behind by a flying wheel.. it made me jump and then flew over the road into a bloody porsche.. you should have seen the mess'...
Ah I thought.. let me introduce you to....
The two customers struck up a conversation.... about their shared experience.. and guess what...
In comes one of our regulars... a bit of a ***** builder.. always on the go.. with a trick up his sleeve.. a good old sort.. do anything for yer guv.. a few drink driving convictions in his past.. a couple of broken marriages.. no job too small.. cash'll be luvley sir..
'Hello' I warmly greeted him..
'Need to renew my insurance on my truck he said... ran out last week... If I renew now it still carries on don't it.. continuous like.. '
(you used to get about ten days grace.. don't know if you still do)
(you know whats coming don't you..)
well we did the paperwork.. he parted with the cash.. about £90 quid.. stuck with his existing insurer even though they were a bit dearer.. loyalty etc ...
Then he asked for a claim form... Had to renew said he.. had a misfortune this morning I did.. bloody wheel came of me truck and went off down the road....
YOU SHOULD HAVE SEEN THAT WOMAN'S FACE!!!
one of my best mornings ever!!!!!!!!!!
and it's 100% true..
I have paraphrased as I can't remember the exact wording..