They are in charge, and they tell employees what to do, employees have rights, and if these aren't broken and employees are happy ( who is happy at work?) then it's not really a problem. These firms are driving down wages, minimum wages are a joke, but employers can't pay more or else share holders will be unhappy, can't have that, or the other options are to raise prices (can't do that, competitors would pounce) or lay of workers and get the ones remaining working harder and snitching on slackers. The ones that get my goat are uber eats,deliveroo,just eat. Who here would have thought a few years ago you'd be able to phone up and get a Mcdonalds delivered ? Someone had the brainwave, Hungryhouse I think? were on Dragons den, how long ago was that ? not long, and now look, suicidal moped drivers hooning around delivering someone's snack, it is bad in so many ways.