Perhaps you should tell National Grid that as their website says otherwise :Agile Wrote
Whilst you may have no sympathy for consumers, we are told that TNG staff are expected to repair the leak if that can be done within a 30 minute visit!
Tony
Dont Know Who Told You That Becouse They Dont Fix Anything Unless Theys Been A New Service Fiitted And Theyve Had To Move The Meter
dextrous Wrote
Especially if it was just a bit of PTFE or a re-sweat of a joint FFS
Still Wont Do It Call Rgi Transco National Grid Emergency Service Not Repair Customers Pipework Service F.F.S
What if the gas leak is indoors?
National Grid engineers will always 'make safe' when called to a suspected gas escape. However, the emergency service provided by National Grid under the terms of its Licence doesn't cover repairs to appliances or installation pipework which can't be completed within 30 minutes.
http://www.nationalgrid.com/uk/Gas/Safety/Emergency/[/b]