Not really - it was always as clear as mud, hence my suggestion of posting requirements.Yesterday, the plot thickened.
She now thinks her modem DOES have wireless - "because Talk-Talk said so"... the other computer ... loses its internet connection at random intervals ... The modem was set up by somebody from Talk-Talk.
It really doesn't. What it needs is:This clearly calls for further investigation.
1. A decent wireless router.
2. A decent broadband service provider - TalkTalk is about the worst one.