Ideal and Homeserve should be ashamed
- Thread starter windbagUK
- Start date
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The website is wonderfully vague.
On one page it is both a fixed price, and a "from" price.
Funnily enough there is no mention any where of the three tiers, or what those tiers cost.
Put your postcode in and the vagaries get begin:
The T's & C's are not much help either.
On one page it is both a fixed price, and a "from" price.
Funnily enough there is no mention any where of the three tiers, or what those tiers cost.
Put your postcode in and the vagaries get begin:
The T's & C's are not much help either.
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Just got off the phone to them.
Yes they were fairly up front about the tiers - although I did open with the question "how fixed are the prices".
When I asked if the £79 included parts - including a £300 pcb it got a little vaguer:
Trying to produce a transcript...
Couldn't get to me until next week either
.
Yes they were fairly up front about the tiers - although I did open with the question "how fixed are the prices".
When I asked if the £79 included parts - including a £300 pcb it got a little vaguer:
Trying to produce a transcript...
Couldn't get to me until next week either
.
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The FXP's should be solely down to postcode. Contracts will vary between customers for a number of reasons.
Seems as usual the left arm has no idea what the right is doing. If they are being vague on the phone or website it's probably because they know nothing about boilers. It's these callcentre promises that make my day a misery sometimes.
I do it pretty simply. I'm in the house for something stupid or quick, even if it involves a part then it's tier one. Most jobs will be tier two, no matter what the price of the part is up to a "reasonable limit". Tier three is rare for me and the few times it has happened the customer has said no, even if I told them it was a genuine bargain.
Like a lot of BG experiences it's down to how lucky you are with the engineer you get on the day.
Seems as usual the left arm has no idea what the right is doing. If they are being vague on the phone or website it's probably because they know nothing about boilers. It's these callcentre promises that make my day a misery sometimes.
I do it pretty simply. I'm in the house for something stupid or quick, even if it involves a part then it's tier one. Most jobs will be tier two, no matter what the price of the part is up to a "reasonable limit". Tier three is rare for me and the few times it has happened the customer has said no, even if I told them it was a genuine bargain.
Like a lot of BG experiences it's down to how lucky you are with the engineer you get on the day.
And what is a "reasonable limit"?
Bit like my experience with Bosch today with some kitchen stuff.
The £10 or so mounting pack will be sent FOC as a gesture, but the £237 for the Micky mouse bit of metal needed to extend my expensive cooker extractor wasn't.
£4 of wafer thin poorly shaped metal in a box and they want silly money.
Anyone remember the lifetime warranty on Vauxhalls. 100000 miles or 5 years(IIRC). Hardly a life time is it?
Three tier fixed price regime as long as its reasonable, within a time limit and if the call centre bint hasn't screwed up the recorded call?
Come on guys! Nine limit my public BG bashing most of the time - but!??!?!?!
Bit like my experience with Bosch today with some kitchen stuff.
The £10 or so mounting pack will be sent FOC as a gesture, but the £237 for the Micky mouse bit of metal needed to extend my expensive cooker extractor wasn't.
£4 of wafer thin poorly shaped metal in a box and they want silly money.
Anyone remember the lifetime warranty on Vauxhalls. 100000 miles or 5 years(IIRC). Hardly a life time is it?
Three tier fixed price regime as long as its reasonable, within a time limit and if the call centre bint hasn't screwed up the recorded call?
Come on guys! Nine limit my public BG bashing most of the time - but!??!?!?!
It's actually YOUR fault Dam! You are not normally here!
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And likewise you know I won't blindly defend them.
Sadly as usual it comes down to what your manager will have you do. At the moment time is the least important part of it as that can be changed by the engineer and generally isn't looked at by others. Parts cost is what they are watching like a hawk now.
Reasonable limit to me means a pricey pcb but it doesn't mean I will fit other expensive parts that may have failed as a result or for seperate faults as well. Some customers will have a list of 10 things to fix on an FXP.
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