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If it's a new part thats faulty, then it goes back to the supplier with a snotty comment... Unfortunate for the customer if its a Friday evening but sadly, thats life
as you say you're new so some sound advice...
never go to a boiler breakdown without a multimeter, they are available for less than a tenner! get one and learn how to use it. and learn the difference between AC & DC before using said meter !
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