Ideal Isar HE24 Fault

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15 Jul 2009
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Yorkshire
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United Kingdom
Hi, I have an Ideal Isar HE24, on the LED display is is flashing H then 5 or S. I've had a look in the manual and this code doesnt appear.

Anyone got any ideas please? :)
 
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If a boiler gives a fault code which is not listed then the assumption is that the PCB is not working properly.

However, sometimes this is only a fault in the diagnostic section and sometimes the PCB will still work the boiler.

Sometimes there are less common fault codes which the manufacturers dont bother to list in the book but do ( usually ) tell their own service engineers.

I once encountered an unlisted fault and the manufacturers asked the design team whose reply came back as "its a fault ( other )" !

Wait until 3 pm when the Ideal service engineers get home and they may be able to give more definitive suggestions.

Tony
 
Thanks for that Tony, i'll try them this afternoon. Hope its not the PCB as only had a new one fitted 2/3 months since!
Debi
 
If it is the PCB at fault then it should be covered by a warrantee.

They are common failures on your model though.

Tony
 
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your pins on the PCB are wrong, if its been working ok in the past, then possibly a pin has come loose or not fully pushed home
 
Do you mean a pin on a connector or one of the push on links which set the PCB to match the boiler?

Or perhaps it was not correctly set when the PCB was last changed?

Do you know what that code actually indicates?

Tony
 
You must have a better book than mine which does not seem to mention an H 5 code.

Nor does it show the link positions although from memory there is a paper giving that which comes with a replacement PCB.

Note to Ideal: Please include the link positions for various models in your MIs as its a pain to arrive to repair a boiler and not know if the links are correct for that model.

Tony
 
its one that you get if you ask nicely when you go on there training course

and yes the way to get the pins position is when you get a replacement pcb you get a seet with em listed.
By the way Im having a look at the new Logic boiler tomorrow
 
Its the jumper pins at the top right of the pcb, that identify the boiler to the pcb.

Very easy for them to come loose or fall out, especially during a service with the pcb folded down for access.
 
H5 code is usually pins on back of control panel incorrectly set not pcb
your boiler thinks its a combi and is looking for a thermistor reading.
 
i've looked at the pcb and it seems okay and fits okay, anyone any other suggestions please? Not that the heating is needed at the moment but ive no hot water now!
Debi
 
Have you actually checked the small jumpers are fitting tight, top right corner of pcb?
 

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