When you say turned off you mean the on/off button on the front control panel is in the off position? Or do you mean that it is on by the on/off button but no programme is selected?
The water level is not clear in the photo but it should really only need to cover the bottom filter plate that the filter screws into.
I think your water level is probably ok and believe the problem is more likely to be related to the heating element.
Do you have access to a meter to test?
The water level is not clear in the photo but it should really only need to cover the bottom filter plate that the filter screws into.
I think your water level is probably ok and believe the problem is more likely to be related to the heating element.
Do you have access to a meter to test?