Thanks Wildcat1961, I'll take that as a compliment. "Patience is a virtue" I believe someone once said.
Having worked with folks in the flesh ie not through a computer where there is better opportunity for dialogue. I find that most have read the instructions but are not able to relate them to their installation. The manuals can't cover every permutation and combination. Some are highly intelligent folks but struggle for several reasons, the three most common I find are:
First reconciling the parts used by different manufacturers. For example, understanding that labels such as 'Call for heat' 'CH On' & 'NO' are actually the same thing, or why their system needs a wire to the 'Hot water off' when someone else with an identical boiler and programmer doesn't.
The second area relates to the exact same components wired together but in a different way. For example the 230V may go to a thermostat first and then to the boiler, or alternatively it may go to the boiler first and then to the thermostat. Same components but the number of wires and their termination are different.
Sometimes the exact same make/model of boiler has the option for 24v control or 230V control and so is wired differently.
As I have also been on the receiving side of help, I like to help others when I can. I read up when I had a problem with my computer recently and was informed that I need to 'clear the cache' which would have meant as much if it had been written in Chinese. No doubt anyone in IT would have considered that to be so simple that a chimp could do it (and actually, I do myself now that I know
.) So,when someone kindly told me what keys to press I was most grateful.